# Situations

## Bug report

You need to send a report to the software team in order to make them aware of a serious bug and have them fix it. You have a document with all the steps to reproduce the bug.

## Software request

You need to install docker (containerization software) on a staging server in order to deploy the new app developed by your team, but do not have the administration rights on the machine. Your manager reminded you not to forget to ask for the rights to manage docker itself, since you will not have root access on the machine.

## Security measures

Your manager asked you to write an email to remind everyone in the company the basic security measures related to computer network usage.

## System outage

You receive the email below. You are already aware of the issue since the monitoring system sent an alert at 2:49PM.
You know the development team is already investigating but should not be able to deliver a fix to production before 48 hours at best.

Write an answer email to appease the customer with those information and telling him you have a document with a procedure to restart the system in a downgraded mode, while it is investigated.

The email :
```
Dear IT support team,

We are exeperiencing an system outage. The problem began at 2:47PM today. Our entire customer service platform is completely unavailable.

We already have 150+ customers affected by the problem, and it increases fast. 

We already tried the basic troubleshooting procedure you provided (aka checking if the computer is still under power, and tried to turn it off and on again). The issue persists.

Please, this is causing serious business disruptions. We need your urgent attention to this matter.

Best regards
```